Communication in Dental Assisting

Question: Discuss about theCommunication in Dental Assisting. Answer: Introduction In this assignment, the importance of communication process used in dental assisting service has been provided. Different important issues of communication and the strategies to solve these communication issues have been discussed in this report as well. Effective communication is a significant skill that enables people to better understand and be connected with other people around them. Effective communication allows people to develop trust and respect with people and foster environments in dental assisting service. Effective communication could help to develop an environment, where caring, problem solving, creative ideas and affection can be thrived. Lack of efficient communication could lead to frustration and conflict in both personal and professional relationships. People start to practice their communication skills even before they began walking. It had been found that a baby starts to communicate with parents by crying and after that learn to mimic his or her parents speech. After a certain age, a child starts to realize that some speech patterns can evoke distinctive responses. It requires effort, patience and time to develop effective communication skills. The more effort people provide in doing that, the more instinctive their skills will improve. Communication skill is equally important in professional life especially if a person is related with dental assisting service. Effective communication is a fundamental prerequisite to attain organizational goals of a healthcare organization. No group or no organization could exist in the competitive market without appropriate communication system. It can be mentioned that without appropriate communication, it is impossible to develop proper co-ordination of work. Most of organization collapses due to the lack of appropriate communication system and communication skills of employees. Hence, development of appropriate communication skill has become essential for personal and professional perspectives. In order to become an appropriate communicator in dental assisting service, an individual needs to organize his or her thoughts in mind before sharing it with others. The only way to appropriately share, their individual ideas are by shaping them coherently. An individual needs to remember that communication is collaborative system rather than competitive. It is a two way process includes exchange of ideas. It had been analyzed that appropriate communication skill includes different aspects such as non-verbal communication, active listening, emotional awareness and stress management. In dental assisting service, appropriate communication with clients can be developed in six major ways. These six methods are discussed below: Start the communication process with a solid foundation: During the early stages client process, communication system holds significant importance for a company. At that time, an organization tries to understand what products and services that they desire to have. They also try to understand what makes the unique for the clientele. By providing time up front develop communication with customers and developing solid foundation for a project, a company can save its time and avoid future miscommunication. Develop an appropriate method or system: If a company is working with different customers at a time, it might become difficult to remember exactly which customers said what. It also makes difficult to remember what needs to be done at different points. Hence, a company needs to develop its own method or system to keep track of communication. In case of small organizations, managers can develop folders in their email so that they can keep track of the messages from and to customers. Active listening: In an active communication, it is required to make customers feel that, all their points of views are listened carefully. Gathering all the required information with the help of active listening skills could help an organization or a team to do the best possible job. For this reason, employees need to actively involved with customers while communicating with them and react positively to what they are saying. It can strengthen the understanding of the communicators and make better impression of the company in front of customers. Appropriate questioning: Misunderstanding and miscommunication can always lead to time wastage. For this reason, communicators should never be afraid of asking question to customers. It can help a company or a team to find something important that can solve their issues related with the project. Sometimes customers are too busy to provide adequate information about the project or job. Often they do not have proper understanding about what is required to conduct the project in appropriate manner. However, not all these issues should discourage communicators from asking questions to customers. They also need to keep mind that they should not ask negative questions to customers as it can create confusion. Communicators have to ask open-ended questions customers, so that they can provide adequate information about the ongoing project. Be patient with explanation: When clients hire an organization to do their jobs or purchase a product or service from a company, they do not have proper understanding about that job or product they are purchasing. For this reason, it is required for the management of a company to explain things to clientele throughout the process and have to maintain patience. It can improve success rate of a project and enhance image of the company in front of customers. Give advices when required: Organizations some also have to work as the consultant for a client. An organization has to be expertise in the area than customers do. The clientele has to trust that, the company is interested in developing the best possible outcome for them. For this reason, the communicator should never be afraid of giving advice to customers based on their professional experiences. Understanding the client needs in dental assisting service is one of the most important and critical aspects for an organization to gain and retain customers. Development a client panel: Rather than providing effort and time to invest solely on leisure activities with customers,it is better to take a different approach that can create value for both organization and customers. It is often known as user groups, where all the clients come together and express their point of views. In order to develop long term relationship with customers, it is required to develop peer to peer networking opportunities. Invest time to get to know the client: Communicators needed to request one to one conversation with senior and middle level management of client organization so that they can provide view that is more comprehensive in their business. They have to understand what keep the management team occupied. Along with that, the communicators have to convince the client how could their services or solutions can assist. Talk to the client: Talking to a customercould provide all the required insights about their needs, competitive trends and new opportunities. It will also help them to learn about their challenges that customers have in working with their client. In dental assisting service, It is an efficient approach that can provide effective idea about how to assist customers to solve their issues. Utilization of comparative benchmarks: In order to provide better solution for customers, it is required to use industry analysis (dental assisting service) and gain access to both local and global industry analysis. The communicator has to inform the management of the organization about the existing trend of the market. It will also help to understand which companies are the leaders and laagers in the market. These cooperative benchmarks could help to analyze the influencers and outside forces that can affect the industry condition and the client. Sharing knowledge and information with client continuously can help to develop trust and credibility with the customers. Asking questions: The best way to understand the demand, desires and necessities of customers in dental assisting service is to ask questions frequently. It can create opportunity for the business and keep organizations up to date with the problems that the customers are facing related with the project. For this reason, in order to develop effective communication with customers, a company needs to organize open debate with all the clienteles. It helps to validate information while developing an avenue of new conversation with customers, where the company may become able to help them. In this report, the importance of communication skill in both personal and professional life had been discussed. In addition, some effective procedures have been provided in which an organization can use to communicate with clients. It had been found that appropriate communication with clients could be developed in six major ways. They are such asStart the communication process with a solid foundation, develop an appropriate method or system, active listening, appropriate questioning, be patient with explanation and give advices when required.Along with that, some important factors have been mentioned in which a company can identify the needs of its potential customers. Understanding the client needs is one of the most important and critical aspects for an organization to gain and retain customers. Clients needs in dental assisting service can be assessed in some major approaches. They are such as development a client panel, invest time to get to know the client, talk to the client, utilization of comparative benchmarks and asking questions. References Amati, R., Hannawa, A. F. (2014).Relational dialectics theory: Disentangling physician-perceived tensions of end-of-life communication.Health communication,29(10), 962-973. Bochner, S. (Ed.). (2013).Cultures in contact: Studies in cross-cultural interaction(Vol. 1). Elsevier. Brannen, M. Y., Piekkari, R., Tietze, S. (2014). The multifaceted role of language in international business: Unpacking the forms, functions and features of a critical challenge to MNC theory and performance.Journal of International Business Studies,45(5), 495-507. Danziger, K. 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